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Home Returns Exchange

Returns Exchange

Returns Exchange

Within how many days of purchase can I return a product?

If you want to return a product, please raise a return request within 7 days of the product delivery.

How do I raise a return request?

Visit here for returns or exchange>

You can easily raise a return request or exchange the received product by following the steps given below:

Step 1:

Send an e-mail with your order ID along with a photograph of the product received to info@woofkart.com.

In case of an exchange, please provide the new product’s link or product ID in the mail itself.

Step 2: Our logistics partner will be at your doorstep within 7 working days* to pick up the product. Please ensure that the product has not been used, and has all the tags and original packaging (if possible). 

What happens after the product has been returned?

Once our personnel pick up the product, you will be given a pick-up slip or receipt, please keep it carefully.

Once your returned product has been received at the warehouse, the product will undergo a thorough quality check. Post that we will refund your amount via account transfer or store credits as per our policy.

In case of an exchange, we will ship the new product post quality evaluation of the old one and will be delivered to you within a communicated time period.

What if the exchanged product I want is not in stock at the moment?

In a scenario where the exchange item is not available right away, you have the following options to choose from:

  1. Take the refund of the product in your bank account 
  1. We will try to let you know the duration by when the product will be available. You can choose any other product in the meantime.
  1. We will refund you via Store Credits and notify you as and when the product is available

Note:

Monthly 3 exchanges or returns will be free of cost. Post this quota, we will charge the standard delivery fees.

What all products are eligible for exchange and returns?

 We DO NOT accept exchanges or returns for the following items (unless received damaged or spoilt):

  • Personalised custom-made products
  • Items purchased with offers or during a sale
  • Medicines & Supplements (subject to consideration)
  • Products related to health & hygiene

 Returns and exchanges will also not be accepted in the following circumstances: 

  • Request not raised within 7 working days of product delivery
  • Received product is used or altered
  • Product is damaged by customer
  • Product return is attempted without price tags, brand labels, product accessories

How long is store credit valid for?

 Your store credit will be available for 6 months and the same will reflect in your profile. Please register at www.woofkart.com and log in to check the same.

Can I cancel my online order?

 Of course, you can cancel the product. However, any sort of cancellation will only be possible if you do it before the product has been dispatched. Once the product has been dispatched, you will receive it and then you can opt for return or exchange. 

 For ‘Cancelling a Product’ please log in with your ID at www.woofkart.com or alternatively you can write to us at info@woofkart.com.

I have received damaged products, what do I do?

 Although it is highly unlikely that you will receive damaged products as we have a stringent quality check policy, in case your product gets damaged during logistics storage or delivery, please write to us at info@woofkart.com and we will resolve the issue within 24-48 hours.